Return Policy

Thank you for shopping at Alsy Store! We want you to be completely satisfied with your purchase. If you need to return an item, please read our return policy carefully.

1. Return Window You have 30 days from the date of delivery to return items for a refund or exchange.

2. Eligibility for Returns To qualify for a return:

  • Items must be in their original condition: unworn, unwashed, and free from any odors.
  • All original tags and packaging must be intact.
  • Some items, such as clearance or final sale products, cannot be returned. Please check product descriptions for specific details.

3. How to Initiate a Return To initiate a return:

  1. Contact our customer service at [Customer Service Email] to request a return authorization.
  2. Provide your order number and reason for the return.
  3. Follow the instructions provided to ship the item back to us.

4. Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service for your return.

5. Refund Process Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days, depending on your bank’s policies.

6. Exchanges If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery. We will gladly arrange for a replacement or refund at no additional cost.

8. Contact Us If you have any questions about our return policy, please reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number]. We’re here to help!

Thank you for choosing Alsy Store! We appreciate your business and look forward to serving you again.